PEXA advises the payment file response issue impacting transactions has now been resolved.
Impacted workspaces that had commenced settling will now proceed as expected.
Posted Jun 11, 2021 - 22:24 AEST
Update
We are continuing to investigate a payment file response issue impacting transactions.
If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.
The previously reported issue of an error occurring when attempting to save a source or payment line item has now been resolved.
Posted Jun 11, 2021 - 21:14 AEST
Identified
We are continuing to investigate a payment file response issue impacting transactions and errors experienced when attempting to save a source or payment line item.
If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.
Posted Jun 11, 2021 - 20:27 AEST
Update
We are continuing to investigate this issue.
Posted Jun 11, 2021 - 19:37 AEST
Investigating
PEXA is aware of a payment file response issue impacting transactions.
If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.
You may also experience an error when attempting to save a source or payment line item.
PEXA is working to resolve the issue.
Posted Jun 11, 2021 - 18:20 AEST
This incident affected: Financial Settlement Services.