Resolved -
PEXA advises the payment file response issue impacting Bank of Queensland transactions has now been resolved.
Sep 11, 19:14 AEST
Monitoring -
PEXA advises the payment file response issue impacting Bank of Queensland transactions has now been resolved.
Sep 11, 18:17 AEST
Update -
We are continuing to monitor a payment file response issue impacting Bank of Queensland and its transactions.
If your workspace is impacted and has Settled it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.
Workspaces which did not settle will revert to a status of 'In Preparation' and settlement will need to be rebooked for the next business day.
PEXA is working with Bank of Queensland to resolve the issue.
Sep 10, 19:59 AEST
Identified -
We are continuing to monitor a payment file response issue impacting Bank of Queensland and its transactions.
If your workspace is impacted and has Settled it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.
Workspaces which did not settle will revert to a status of 'In Preparation' and settlement will need to be rebooked for the next business day.
We’re sorry for the inconvenience this is causing you and your clients.
Sep 10, 17:54 AEST
Investigating -
We are currently investigating this issue.
Sep 10, 16:25 AEST
Identified -
We are continuing to monitor a payment file response issue impacting Bank of Queensland transactions.
If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.
PEXA is working with Bank of Queensland to resolve the issue.
Sep 10, 15:34 AEST
Monitoring -
We are continuing to monitor a payment file response issue impacting Bank of Queensland transactions.
If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.
PEXA is working with Bank of Queensland to resolve the issue.
Sep 10, 14:35 AEST
Update -
We are continuing to investigate a payment file response issue impacting Bank of Queensland transactions.
If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.
PEXA is working with Bank of Queensland to resolve the issue.
Sep 10, 13:31 AEST
Investigating -
PEXA is aware of a payment file response issue impacting Bank of Queensland transactions.
If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.
PEXA is working with Bank of Queensland to resolve the issue.
Sep 10, 12:32 AEST