PEXA Status

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Jurisdiction-Specific

Service

VIC

NSW

QLD

ACT

All Systems Operational

About This Site

The PEXA Status Page provides updates on how services and systems related to PEXA are performing. If there are any interruptions, we'll let you know here. You can opt-in to receiving near real-time email updates, by clicking Subscribe Options at the top of the page, whenever we create, update or resolve incidents.

The notifications only refer to issues affecting lodgement and settlement within normal operating hours of one or more jurisdictions. For hours of operation check out our website at www.pexa.com.au/hours-of-operation.

Workspace Creation, Document Preparation & Lodgement Services Operational

VIC Operational

NSW Operational

QLD Operational

WA Operational

SA Operational

ACT Operational

Stamp Duty Services Operational

VIC Operational

NSW Operational

QLD Operational

WA Operational

SA Operational

ACT Operational

Financial Settlement Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

Service Issue - Payment File Response

Resolved - The payment file response issue impacting WBC's transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Jul 24, 18:11 AEST

Update - We are continuing to monitor for any further issues.
Jul 24, 18:10 AEST

Monitoring - We can confirm the payment file response issue impacting Westpac and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your clients.
Jul 24, 16:26 AEST

Identified - We are continuing to fix a payment file response issue impacting Westpac and its transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re sorry for the inconvenience this is causing you and your clients.

We’ll provide you with an update within the hour.
Jul 24, 15:49 AEST

Investigating - We’re aware of a payment file response issue that’s impacting Westpac and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with Westpac to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Jul 24, 14:47 AEST

Service Issue - Payment File Response

Resolved - The payment file response issue impacting Commonwealth Bank’s transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Jul 24, 16:25 AEST

Monitoring - We can confirm the payment file response issue impacting Commonwealth Bank and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your clients.
Jul 24, 16:01 AEST

Identified - We are continuing to fix a payment file response issue impacting Commonwealth Bank and its transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re sorry for the inconvenience this is causing you and your clients.

We’ll provide you with an update within the hour.
Jul 24, 15:07 AEST

Investigating - We’re aware of a payment file response issue that’s impacting Commonwealth Bank and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with Commonwealth Bank to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Jul 24, 14:07 AEST

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Service Issue - Payment File Response

Resolved - The payment file response issue impacting Bendigo Bank’s transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Jul 22, 13:20 AEST

Update - We're aware of a payment issue impacting Bendigo Bank and its transactions.   

We have been working with Bendigo Bank and, although we managed to obtain approval to extend the time for settlements today, we understand that the issue has still not been able to be resolved to enable your settlement to occur as scheduled. 

What does this mean?  

If your workspace is impacted and has commenced settling it will remain in a status of 'Ready and Settling' and unfortunately will not be able to settle today. 

This means you will be required to be rebook your settlement for the next available business day. 

Any funds debited from trust accounts will be recalled as soon as possible. You will notice a debit and credit for these funds in your trust account statement.

For workspaces in a status of "Completed and Disbursing" they may remain in this status for longer than usual. We can confirm that lodgement has been completed and the property is considered settled.  

We'll continue to monitor the issue and provide an update as soon as we can.
Jul 19, 18:51 AEST

Update - We’re aware of a payment file response issue that’s impacting BBL and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with BBL to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Jul 19, 17:47 AEST

Update - We’re aware of a payment file response issue that’s impacting Bendigo Bank and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We are still working with Bendigo Bank to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Jul 19, 16:37 AEST

Investigating - We’re aware of a payment file response issue that’s impacting Bendigo Bank and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with Bendigo Bank to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Jul 19, 15:06 AEST

ASL Service Issue - Payment File Response

Resolved - The payment file response issue impacting ASL’s transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Jul 22, 10:57 AEST

Update - We're aware of a payment issue impacting ASL and its transactions.   

We have been working with ASL and, although we managed to obtain approval to extend the time for settlements today, we understand that the issue has still not been able to be resolved to enable your settlement to occur as scheduled. 

What does this mean?  

If your workspace is impacted and has commenced settling it will remain in a status of 'Ready and Settling' and unfortunately will not be able to settle today. 

This means you will be required to be rebook your settlement for the next available business day. 

Any funds debited from trust accounts will be recalled as soon as possible. You will notice a debit and credit for these funds in your trust account statement.

For workspaces in a status of "Completed and Disbursing" they may remain in this status for longer than usual. We can confirm that lodgement has been completed and the property is considered settled.  

We'll continue to monitor the issue and provide an update as soon as we can.
Jul 19, 18:51 AEST

Update - We’re aware of a payment file response issue that’s impacting ASL and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We are working with ASL to fix this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Jul 19, 17:47 AEST

Update - We’re aware of a payment file response issue that’s impacting ASL and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ASL to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Jul 19, 16:41 AEST

Investigating - We’re aware of a payment file response issue that’s impacting ASL and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ASL to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Jul 19, 15:48 AEST

Service Issue - NSW

Resolved - This incident has been resolved.
Jul 22, 09:03 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 16:46 AEST

Investigating - We are currently investigating an issue impacting Stamp Duty Services in New South Wales.

This means that there may be delays with Stamp Duty Verification.

We’ll provide you with an update within the hour.

Thank you for your patience.
Jul 19, 15:50 AEST

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

BOQ Service Issue - Payment File Response

Resolved - The payment file response issue impacting BOQ transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Jul 19, 19:41 AEST

Update - We're aware of a payment issue impacting Bank of Queensland and its transactions.   

What does this mean?  

For workspaces in a status of "Completed and Disbursing" they may remain in this status for longer than usual. We can confirm that lodgement has been completed and the property is considered settled.  

We'll continue to monitor the issue and provide an update as soon as we can.
Jul 19, 18:58 AEST

Update - We’re aware of a payment file response issue that’s impacting BOQ and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with BOQ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Jul 19, 17:44 AEST

Update - We are continuing to investigate this issue.
Jul 19, 16:23 AEST

Investigating - We’re aware of a payment file response issue that’s impacting BOQ and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with BOQ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Jul 19, 15:16 AEST

Jul 18, 2024

Service Issue - Payment File Response

Resolved - The payment file response issue impacting ANZ’s transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Jul 18, 14:54 AEST

Monitoring - We can confirm the payment file response issue impacting ANZ and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your clients.
Jul 18, 13:54 AEST

Identified - We are continuing to fix a payment file response issue impacting Australia and New Zealand Banking Group and its transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re sorry for the inconvenience this is causing you and your clients.

We’ll provide you with an update within the hour.
Jul 18, 12:40 AEST

Investigating - We’re aware of a payment file response issue that’s impacting Australia and New Zealand Banking Group and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with Australia and New Zealand Banking Group to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Jul 18, 11:46 AEST

Jul 17, 2024

No incidents reported.

Jul 16, 2024

Service Issue - WA

Resolved - The reported issue impacting services in Western Australia is now resolved.

Lodgement and Lodgement Verification is now operating as normal.

We apologise for any inconvenience caused to you and the buyers and sellers you represent and thank you for your patience.
Jul 16, 08:47 AEST

Update - We are currently investigating an issue impacting services in Western Australia.

This means that there may be delays with Lodgement and Lodgement Verification.

Thank you for your patience.
Jul 15, 16:51 AEST

Investigating - We are currently investigating an issue impacting services in Western Australia.

This means that there may be delays with Lodgement and Lodgement Verification.

We’ll provide you with an update within the hour.

Thank you for your patience.
Jul 15, 15:29 AEST

Jul 15, 2024

Service Issue - Payment File Response

Resolved - The issue impacting WA transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Jul 15, 18:04 AEST

Investigating - We’re aware of an issue that’s impacting WA transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Lodging and Settling' for longer than usual until the issue is fixed.

We’re working to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Jul 15, 17:34 AEST

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.