PEXA Status

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

State-Specific Services

Service

VIC

NSW

QLD

All Systems Operational

About This Site

Please note that the statuses on the Status Page only refer to issues affecting lodgement and settlement within normal operating hours of one or more jurisdictions (refer to hours of operation - https://www.pexa.com.au/hours-of-operation)

Workspace Creation, Document Preparation & Lodgement Services Operational

Victoria Operational

NSW Operational

QLD Operational

WA Operational

SA Operational

ACT Operational

Stamp Duty Services Operational

Victoria Operational

NSW Operational

QLD Operational

WA Operational

SA Operational

ACT Operational

Financial Settlement Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 17, 2021

No incidents reported today.

Jun 16, 2021

Service Issue - Payment File Response

Resolved - This incident has been resolved.
Jun 16, 16:52 AEST

Investigating - PEXA is aware of a payment file response issue impacting Bendigo Bank transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.

PEXA is working with Bendigo Bank to resolve the issue.
Jun 16, 16:43 AEST

Service Issue - VIC

Resolved - The previously reported issue impacting services in VIC is now resolved.

Workspace Creation, Lodgement and Lodgement Verification is now operating as normal.
Jun 16, 15:23 AEST

Monitoring - The previously reported issue impacting services in VIC is now resolved.

Workspace Creation, Lodgement and Lodgement Verification is now operating as normal.
Jun 16, 14:26 AEST

Update - We are continuing to investigate an issue impacting services in VIC.

As a result, Workspace Creation, Lodgement and Lodgement Verification may experience delays.
Jun 16, 13:35 AEST

Investigating - We are currently investigating an issue impacting services in VIC.

As a result, Workspace Creation may experience delays.
Jun 16, 13:12 AEST

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

Service Issue - Payment File Response

Resolved - PEXA advises the payment file response issue impacting transactions has now been resolved.

Impacted workspaces that had commenced settling will now proceed as expected.
Jun 11, 22:24 AEST

Update - We are continuing to investigate a payment file response issue impacting transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.

The previously reported issue of an error occurring when attempting to save a source or payment line item has now been resolved.
Jun 11, 21:14 AEST

Identified - We are continuing to investigate a payment file response issue impacting transactions and errors experienced when attempting to save a source or payment line item.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.
Jun 11, 20:27 AEST

Update - We are continuing to investigate this issue.
Jun 11, 19:37 AEST

Investigating - PEXA is aware of a payment file response issue impacting transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.

You may also experience an error when attempting to save a source or payment line item.

PEXA is working to resolve the issue.
Jun 11, 18:20 AEST

Jun 10, 2021

Service Issue

Resolved - The previous issue impacting some users in PEXA Exchange is now resolved. We will continue to monitor.
Jun 10, 12:30 AEST

Monitoring - The previous issue impacting some users in PEXA Exchange is now resolved. We will continue to monitor
Jun 10, 11:57 AEST

Investigating - We are currently investigating an issue impacting some users performing actions in the PEXA Exchange.

The majority of errors now look to be resolved. If you are impacted, please refresh your screen and try again.
Jun 10, 11:40 AEST

Jun 9, 2021

Service Issue - WA

Resolved - The previously reported issue impacting Transfer Duty Services in WA is now resolved.

Transfer Duty Verification services have now returned to normal.
Jun 9, 16:18 AEST

Monitoring - The previously reported issue impacting Transfer Duty Services in WA is now resolved.

Transfer Duty Verification services have now returned to normal.
Jun 9, 15:05 AEST

Investigating - We are currently investigating an issue impacting Transfer Duty Services in WA.

As a result, Transfer Duty Verification may experience delays.
Jun 9, 13:54 AEST

PEXA Support Phone Connectivity Issue

Resolved - The previous issue impacting our PEXA Support Phone line has been resolved and our systems are now operating as normal.
Jun 9, 14:10 AEST

Monitoring - The previous issue impacting our PEXA Support Phone line has been resolved. We will continue to monitor.
Jun 9, 13:26 AEST

Investigating - We are currently investigating an issue impacting our PEXA Support Phone line. For all urgent enquiries please email support@pexa.com.au.
Jun 9, 13:16 AEST

Jun 8, 2021

Service Issue - NSW

Resolved - This incident has been resolved.
Jun 8, 12:06 AEST

Identified - The issue has been identified and a fix is being implemented.
Jun 7, 12:58 AEST

Investigating - We are currently investigating an issue impacting services in NSW.

As a result, Lodgement and Lodgement Verification may experience delays.
Jun 7, 11:51 AEST

Jun 7, 2021

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

Service Issue - Payment File Response

Resolved - This incident has been resolved.
Jun 4, 17:38 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 17:02 AEST

Investigating - PEXA is aware of a payment file response issue impacting Bank of Queensland transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of ‘Completed and Disbursing' for longer than usual until the underlying issue is resolved.

PEXA is working with Bank of Queensland to resolve the issue.
Jun 4, 16:21 AEST

Service Issue - NSW

Resolved - This incident has been resolved.
Jun 4, 17:12 AEST

Investigating - We are currently investigating an issue impacting services in NSW.

As a result, Lodgement and Lodgement Verification may experience delays.
Jun 4, 16:00 AEST

Service Issue - WA

Resolved - The previously reported issue impacting services in WA is now resolved.

Lodgement and Lodgement Verification is now operating as normal.
Jun 4, 13:18 AEST

Monitoring - The previously reported issue impacting services in WA is now resolved.

Lodgement and Lodgement Verification is now operating as normal.

Impacted workspaces from yesterday will begin to proceed, and further updates will be provided to those impacted.
Jun 4, 11:38 AEST

Update - We are continuing to investigate an issue impacting services in WA.

As a result, Lodgement and Lodgement Verification may experience errors/delays.
Jun 3, 16:47 AEST

Update - We are continuing to investigate an issue impacting services in WA.

As a result, Lodgement and Lodgement Verification may experience errors/delays.
Jun 3, 15:43 AEST

Identified - We are continuing to investigate an issue impacting services in WA.

As a result, Lodgement and Lodgement Verification may experience errors/delays.
Jun 3, 14:44 AEST

Investigating - We are currently investigating an issue impacting services in WA.

As a result, Lodgement and Lodgement Verification may experience errors/delays.
Jun 3, 13:48 AEST

Jun 3, 2021