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This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

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Service Issue - Payment File Response

Incident Report for PEXA

Resolved

BBL has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.
Posted Jul 14, 2026 - 15:05 AEST

Monitoring

We can confirm the payment file response issue impacting BBL and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

Please note this was not a PEXA issue.

We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your customers.
Posted Jul 14, 2026 - 14:13 AEST

Update

The issue with BBL is still ongoing. BBL is working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We thank you for your patience and we are sorry for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We’ll provide you with an update within the hour.
Posted Jul 14, 2026 - 13:14 AEST

Identified

The issue with BBL is still ongoing. BBL are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We’ll provide you with an update within the hour.
Posted Jul 14, 2026 - 12:13 AEST

Update

We are aware of a payment file response issue currently impacting BBL and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with BBL to resolve this issue.

Please note this is not a PEXA issue.

We apologies for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.
Posted Jul 14, 2026 - 11:15 AEST

Investigating

We’re aware of a payment file response issue currently impacting BBL and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with BBL to resolve this issue.

Please note this is not a PEXA issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.
Posted Jul 14, 2026 - 10:22 AEST
This incident affected: Financial Settlement Services.
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