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This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

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Login Service Issue

Incident Report for PEXA

Resolved

The previously reported issue impacting some users when logging into PEXA is now resolved.

Users accessing PEXA Exchange will now be able to login as expected.
Posted Apr 27, 2021 - 11:45 AEST

Monitoring

The previously reported issue impacting some users when logging into PEXA is now resolved.

Users accessing PEXA Exchange will now be able to login as expected.
Posted Apr 27, 2021 - 10:40 AEST

Identified

PEXA has made a temporary change to allow access to PEXA Exchange while this login issue continues to be investigated.

If you continue to encounter an error, please open a new browser window and try again. PEXA is working with PING ID to resolve the issue.
Posted Apr 27, 2021 - 09:39 AEST

Investigating

PEXA is aware of an issue impacting some users, who may receive an error when logging into PEXA Exchange.

PEXA is working with PING ID to resolve the issue.
Posted Apr 27, 2021 - 09:16 AEST
This incident affected: Login & Multi-Factor Authentication Service.
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