Operational
Degraded Performance
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Jurisdiction-Specific
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BOQ Service Issue - Payment File Response
Incident Report for PEXA
Resolved
The payment file response issue impacting BOQ transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Posted Jul 19, 2024 - 19:41 AEST
Update
We're aware of a payment issue impacting Bank of Queensland and its transactions.   

What does this mean?  

For workspaces in a status of "Completed and Disbursing" they may remain in this status for longer than usual. We can confirm that lodgement has been completed and the property is considered settled.  

We'll continue to monitor the issue and provide an update as soon as we can.
Posted Jul 19, 2024 - 18:58 AEST
Update
We’re aware of a payment file response issue that’s impacting BOQ and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with BOQ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Posted Jul 19, 2024 - 17:44 AEST
Update
We are continuing to investigate this issue.
Posted Jul 19, 2024 - 16:23 AEST
Investigating
We’re aware of a payment file response issue that’s impacting BOQ and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with BOQ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Posted Jul 19, 2024 - 15:16 AEST
This incident affected: Financial Settlement Services.