The payment file response issue impacting transactions has been resolved.
Impacted workspaces that had commenced settling will now proceed as scheduled.
We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Posted Feb 03, 2025 - 12:26 AEDT
Monitoring
We can confirm the payment file response issue impacting transactions is now resolved.
Impacted workspaces that have commenced settling will now proceed as expected.
We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your clients.
Posted Feb 03, 2025 - 11:31 AEDT
Investigating
We’re aware of a payment file response issue that’s impacting transactions.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We’re working with to resolve this issue.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.
We’ll provide you with an update within the hour.
Posted Feb 03, 2025 - 10:54 AEDT
This incident affected: Financial Settlement Services.