The payment file response issue impacting WBC and STG transactions has been resolved.
Impacted workspaces that had commenced settling will now proceed as scheduled.
We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Posted Nov 16, 2023 - 17:52 AEDT
Update
We are continuing to fix a payment file response issue impacting WBC and STG and its transactions.
If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We’re sorry for the inconvenience this is causing you and your clients.
We’ll provide you with an update within the hour.
Posted Nov 16, 2023 - 17:09 AEDT
Identified
We are continuing to fix a payment file response issue impacting STG/WBC and its transactions.
If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We’re sorry for the inconvenience this is causing you and your clients.
We’ll provide you with an update within the hour.
Posted Nov 16, 2023 - 15:06 AEDT
Update
We’re aware of a payment file response issue that’s impacting WBC/STG and their transactions.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We’re working with WBC/STG to resolve this issue.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.
We’ll provide you with an update within the hour.
Posted Nov 16, 2023 - 13:47 AEDT
Investigating
We’re aware of a payment file response issue that’s impacting STG and their transactions.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We’re working with STG to resolve this issue.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.
We’ll provide you with an update within the hour.
Posted Nov 16, 2023 - 12:22 AEDT
This incident affected: Financial Settlement Services.