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This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

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Service Issue - Payment File Response

Incident Report for PEXA

Resolved

NAB has resolved the payment file response issue.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.

Please note this was not a PEXA issue.
Posted Aug 21, 2025 - 14:43 AEST

Monitoring

We can confirm the payment file response issue impacting NAB and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this, and we apologise again for the disruption this has caused you and your customers.

Please note this was not a PEXA issue.
Posted Aug 21, 2025 - 14:01 AEST

Identified

The issue with NAB is still ongoing.

NAB are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of [select status: ‘Completed and Disbursing' or ‘Ready and Settling] for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

We’ll provide you with an update within the hour.

Please note this is not a PEXA issue.
Posted Aug 21, 2025 - 12:59 AEST

Update

We’re aware of a payment file response issue currently impacting NAB and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with NAB to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.

Please note this is not a PEXA issue.
Posted Aug 21, 2025 - 12:43 AEST

Investigating

We’re aware of a payment file response issue currently impacting NAB and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with NAB to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.
Posted Aug 21, 2025 - 12:22 AEST
This incident affected: Financial Settlement Services.
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