About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

Operational

Partial Service Disruption

Significant Service Disruption

Full Service Outage

Maintenance

Services by Jurisdiction

Shared Service

VIC

NSW

QLD

ACT

TAS

System Incident History

		Significant Service Disruption				Partial Service Disruption
Service Availablility		PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	100%	2	1		3	1		1	2
Feb '25	100%	1			4				1
Mar '25	100%	2						2
Apr '25	100%	1	1	1	1
May '25	100%	2	1		3
June '25	100%	1		2	2	2	2		1
July '25	100%		1		1				1
Aug '25	100%			1	3	1			3

Service Availability

		National Full Service Outage
Jan '25	100%	0
Feb '25	100%	0
Mar '25	100%	0
Apr '25	100%	0
May '25	100%	0
Jun '25	100%	0
Jul '25	100%	0
Aug '25	100%	0

Significant Service Disruption

	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	2	1		3
Feb '25	1			4
Mar '25	2
Apr '25	1	1		1
May '25	2	1		3
Jun '25	1		2	2
Jul '25		1		1
Aug '25			1	3

Partial Service Disruption

	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	1		1	2
Feb '25				1
Mar '25			2
Apr '25
May '25
Jun '25	2	2		1
July '25				1
Aug '25	1			3

Definitions

National Full Service Outage: An incident which results in all customers being unable to use PEXA’s national network.

Significant Service Disruption: An incident which causes specific services to not be available, which results in limited functionality for customers as a result of a PEXA issue or a Third Party Interconnected Network issue or outage.

Partial Service Disruption: An incident which causes intermittent issues or a slower than usual service, as a result of a PEXA or Interconnected Third Party Network issue.

Service Availability: Full availability of PEXA’s national network, exclusive of Scheduled Maintenance, as set out by ARNECC’s Model Operating Requirements.

Service Issue - NAB Payment File Response

Incident Report for PEXA

Resolved

NAB has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.

Posted Aug 14, 2025 - 12:55 AEST

Monitoring

We can confirm the payment file response issue impacting NAB and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

Please note, this was not an issue on PEXA's side.

We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your customers.

Posted Aug 14, 2025 - 12:17 AEST

Identified

The issue with NAB is still ongoing. NAB are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of ‘Completed and Disbursing' or ‘Ready and Settling for longer than usual until the issue is fixed.

Please note this is not a PEXA issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

We’ll provide you with an update within the hour.

Posted Aug 14, 2025 - 11:13 AEST

Investigating

We’re aware of a payment file response issue currently impacting NAB and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with NAB to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.

Posted Aug 14, 2025 - 10:57 AEST

This incident affected: Financial Settlement Services.

About This Page

Service Availability

Significant Service Disruption

Partial Service Disruption

Service Issue - NAB Payment File Response

Resolved

Monitoring

Identified

Investigating

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