About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

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NAB Payment File Response Issue

Incident Report for PEXA

Resolved

NAB has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.
Posted Apr 30, 2026 - 17:58 AEST

Investigating

We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with NAB to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue

We appreciate your patience and will provide you with an update within the hour.
Posted Apr 30, 2026 - 17:20 AEST
This incident affected: Financial Settlement Services.