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Degraded Performance
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Service Issue - Payment File Response
Incident Report for PEXA
Resolved
The payment file response issue impacting Macquarie Bank’s transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Posted Jun 27, 2024 - 18:31 AEST
Identified
We are continuing to fix a payment file response issue impacting Macquarie Bank and its transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re sorry for the inconvenience this is causing you and your clients.

We’ll provide you with an update within the hour.
Posted Jun 27, 2024 - 17:27 AEST
Investigating
We’re aware of a payment file response issue that’s impacting Macquarie Bank and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with Macquarie Bank to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Posted Jun 27, 2024 - 16:57 AEST
This incident affected: Financial Settlement Services.