About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

Operational

Partial Service Disruption

Significant Service Disruption

Full Service Outage

Maintenance

Services by Jurisdiction

Shared Service

VIC

NSW

QLD

ACT

TAS

System Incident History

		Significant Service Disruption				Partial Service Disruption
Service Availablility		PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	100%	2	1		3	1		1	2
Feb '25	100%	1			4				1
Mar '25	100%	2						2
Apr '25	100%	1	1		1
May '25	100%	2	1		3
June '25	100%			1				1	2
July '25	100%				1

Service Availability

		National Full Service Outage
Jan '25	100%	0
Feb '25	100%	0
Mar '25	100%	0
Apr '25	100%	0
May '25	100%	0
Jun '25	100%	0
Jul '25	100%	0

Significant Service Disruption

	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	2	1		3
Feb '25	1			4
Mar '25	2
Apr '25	1	1		1
May '25	2	1		3
Jun '25			1
Jul '25				1

Partial Service Disruption

	PEXA	State Revenue Office	Financial Institution Integration
Jan '25	1	1	2
Feb '25			1
Mar '25		2
Apr '25
May '25
Jun '25		1	2
July '25

Definitions

National Full Service Outage: An incident which results in all customers being unable to use PEXA’s national network.

Significant Service Disruption: An incident which causes specific services to not be available, which results in limited functionality for customers as a result of a PEXA issue or a Third Party Interconnected Network issue or outage.

Partial Service Disruption: An incident which causes intermittent issues or a slower than usual service, as a result of a PEXA or Interconnected Third Party Network issue.

Service Availability: Full availability of PEXA’s national network, exclusive of Scheduled Maintenance, as set out by ARNECC’s Model Operating Requirements.

Service Issue - QLD

Incident Report for PEXA

Resolved

The reported issue impacting services in Queensland is now resolved.

Lodgement and Lodgement Verification are now operating as normal.

We apologise for any inconvenience caused to you and the buyers and sellers you represent and thank you for your patience.

Posted Feb 08, 2024 - 11:47 AEDT

Update

We are continuing to investigate an issue impacting services in Queensland.

This means that there may be delays with Lodgement and Lodgement Verification.

We’re sorry for the inconvenience this is causing you and your clients.

We’ll provide you with an update within the hour.

Posted Feb 08, 2024 - 09:03 AEDT

Identified

Posted Feb 07, 2024 - 17:30 AEDT

Investigating

We are currently investigating an issue impacting services in Queensland.

This means that there may be delays with Lodgement and Lodgement Verification.

We’ll provide you with an update within the hour.

Thank you for your patience.

Posted Feb 07, 2024 - 16:52 AEDT

This incident affected: Workspace Creation, Document Preparation & Lodgement Services (QLD).

About This Page

Service Availability

Significant Service Disruption

Partial Service Disruption

Service Issue - QLD

Resolved

Update

Identified

Investigating

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