About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

Operational

Partial Service Disruption

Significant Service Disruption

Full Service Outage

Maintenance

Services by Jurisdiction

Shared Service

VIC

NSW

QLD

ACT

TAS

System Incident History

		National Full Service Outage	Significant Service Disruption				Partial Service Disruption
Service Availability			PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	100%		2	1		3	1		1	2
Feb '25	100%		1			4				1
Mar '25	100%		2						2
Apr '25	100%		1	1		1
May '25	100%		2	1		3
June '25	100%		1		2	2	2	2		2
July '25	100%			1		1			1
Aug '25	100%	1*			1	3	1			3
Sep '25	100%		1			1	2	2		3
Oct '25	100%					4
Nov '25	100%		2			3	2			2
Dec '25	100%			1		3	1	1	1
Jan '26	100%			1		4	1	2

Service Availability

		National Full Service Outage
Jan '25	100%	0
Feb '25	100%	0
Mar '25	100%	0
Apr '25	100%	0
May '25	100%	0
Jun '25	100%	0
Jul '25	100%	0
Aug '25	100%	1*
Sep '25	100%	0
Oct '25	100%	0
Nov '25	100%	0
Dec '25	100%	0
Jan '26	100%	0

Significant Service Disruption

	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	2	1		3
Feb '25	1			4
Mar '25	2
Apr '25	1	1		1
May '25	2	1		3
Jun '25	1		2	3
Jul '25		1
Aug '25			1	3
Sep '25	1			1
Oct '25				4
Nov '25	2			3
Dec '25		1		3
Jan '26		1		4

Partial Service Disruption

	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	1		1	2
Feb '25				1
Mar '25			2
Apr '25
May '25
Jun '25	2	2		2
July '25			1
Aug '25	1			3
Sep '25	2	2		3
Oct '25
Nov '25	2			2
Dec '25	1	1	1
Jan '26	1	2

Definitions

National Full Service Outage: An incident which results in all customers being unable to use PEXA’s national network.

Significant Service Disruption: An incident which causes specific services to not be available, which results in limited functionality for customers as a result of a PEXA issue or an Interconnected Third Party Network issue or outage.

Partial Service Disruption: An incident which causes intermittent issues or a slower than usual service, as a result of a PEXA issue or an Interconnected Third Party Network issue.

Service Availability: Full availability of PEXA’s national network, exclusive of Scheduled Maintenance, as set out by ARNECC’s Model Operating Requirements.

* An outage occurred late in the evening due to an issue associated with a planned change request. It is classified a National Full-Service outage as the change was implemented outside an approved maintenance window.

SMS Delivery Issue

Incident Report for PEXA

Update

We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, related to multi-factor authentication (MFA).

If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround.

Please note that this is not a PEXA issue.

Further updates will resume from 9am Tuesday 10th February, unless resolved prior.

Posted Feb 09, 2026 - 16:59 AEDT

Update

We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).

If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround.

Please note that this is not a PEXA issue.

Posted Feb 09, 2026 - 16:26 AEDT

Investigating

We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).

If you need to update your MFA during this time, please contact the PEXA Support Team for assistance.

We’ll continue to monitor the situation and provide an update within the next hour.

Posted Feb 09, 2026 - 16:18 AEDT

This incident affects: Login & Multi-Factor Authentication Service.

About This Page

Service Availability

Significant Service Disruption

Partial Service Disruption

SMS Delivery Issue

Update

Update

Investigating

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