About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

Operational

Partial Service Disruption

Significant Service Disruption

Full Service Outage

Maintenance

Services by Jurisdiction

Shared Service

VIC

NSW

QLD

ACT

TAS

System Incident History

		National Full Service Outage	Significant Service Disruption				Partial Service Disruption
Service Availability			PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	100%		2	1		3	1		1	2
Feb '25	100%		1			4				1
Mar '25	100%		2						2
Apr '25	100%		1	1		1
May '25	100%		2	1		3
June '25	100%		1		2	2	2	2		2
July '25	100%			1		1
Aug '25	100%	1*			1	3	1			3
Sep '25	100%		1			1	2	2		3
Oct '25	100%					4
Nov '25	100%						1			1

Service Availability

		National Full Service Outage
Jan '25	100%	0
Feb '25	100%	0
Mar '25	100%	0
Apr '25	100%	0
May '25	100%	0
Jun '25	100%	0
Jul '25	100%	0
Aug '25	100%	1*
Sep '25	100%	0
Oct '25	100%	0
Nov '25	100%	0

Significant Service Disruption

	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	2	1		3
Feb '25	1			4
Mar '25	2
Apr '25	1	1		1
May '25	2	1		3
Jun '25	1		2	3
Jul '25		1
Aug '25			1	3
Sep '25	1			1
Oct '25				4
Nov '25

Partial Service Disruption

	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	1		1	2
Feb '25				1
Mar '25			2
Apr '25
May '25
Jun '25	2	2		2
July '25
Aug '25	1			3
Sep '25	2	2		3
Oct '25
Nov '25	1			1

Definitions

National Full Service Outage: An incident which results in all customers being unable to use PEXA’s national network.

Significant Service Disruption: An incident which causes specific services to not be available, which results in limited functionality for customers as a result of a PEXA issue or an Interconnected Third Party Network issue or outage.

Partial Service Disruption: An incident which causes intermittent issues or a slower than usual service, as a result of a PEXA issue or an Interconnected Third Party Network issue.

Service Availability: Full availability of PEXA’s national network, exclusive of Scheduled Maintenance, as set out by ARNECC’s Model Operating Requirements.

* An outage occurred late in the evening due to an issue associated with a planned change request. It is classified a National Full-Service outage as the change was implemented outside an approved maintenance window.

PEXA Performance Issue

Incident Report for PEXA

Resolved

The previously reported issue causing unexpected errors within the PEXA Exchange has now been resolved.

The system’s performance has returned to normal and is operating as expected.

Posted Nov 03, 2025 - 16:06 AEDT

Monitoring

We can confirm that the unexpected error issue has now been resolved.

We are continuing to monitor platform performance and will keep you informed if anything changes.

We apologise for the inconvenience this has caused you and your customers.

You will receive another update within the hour.

Posted Nov 03, 2025 - 15:09 AEDT

Identified

We’ve identified the issue causing an unexpected error on the PEXA Exchange and are actively working on a fix.

We apologise for the inconvenience this is causing you and your customers.

We’ll provide you with an update within the hour.

Posted Nov 03, 2025 - 14:56 AEDT

Update

We’re aware of reports of an unexpected error on the PEXA Exchange and are actively investigating. Settlements and Lodgements are not impacted and continue to function as normal.

We apologise for the inconvenience and will share an update within the hour.

Posted Nov 03, 2025 - 14:24 AEDT

Investigating

We’re aware of reports of an unexpected error on the PEXA Exchange and are actively investigating.

We apologise for the inconvenience and will share an update within the hour.

Posted Nov 03, 2025 - 13:59 AEDT

This incident affected: Workspace Creation, Document Preparation & Lodgement Services (VIC, NSW, QLD, WA, SA, ACT, TAS, NT).

About This Page

Service Availability

Significant Service Disruption

Partial Service Disruption

PEXA Performance Issue

Resolved

Monitoring

Identified

Update

Investigating

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