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This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

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Service Issue - Payment File Response - ANZ

Incident Report for PEXA

Resolved

PEXA advises the payment file response issue impacting ANZ transactions has now been resolved.

Impacted Workspaces that had commenced settling will now proceed as expected.
Posted Oct 08, 2020 - 17:50 AEDT

Identified

We are continuing to investigate a payment file response issue impacting ANZ transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.
Posted Oct 08, 2020 - 17:35 AEDT

Update

We are continuing to investigate a payment file response issue impacting ANZ transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.

PEXA is working with ANZ to resolve the issue.
Posted Oct 08, 2020 - 16:36 AEDT

Investigating

PEXA is aware of a payment file response issue impacting ANZ transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the underlying issue is resolved.

PEXA is working with ANZ to resolve the issue.
Posted Oct 08, 2020 - 15:35 AEDT
This incident affected: Financial Settlement Services and Login & Multi-Factor Authentication Service.
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