About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

Operational

Partial Service Disruption

Significant Service Disruption

Full Service Outage

Maintenance

Services by Jurisdiction

Shared Service

VIC

NSW

QLD

ACT

TAS

System Incident History

		Significant Service Disruption				Partial Service Disruption
Service Availablility		PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	100%	2	1		3	1		1	2
Feb '25	100%	1			4				1
Mar '25	100%	2						2
Apr '25	100%	1	1		1
May '25	100%	2	1		3
June '25	100%			1				1	2

Service Availability

		National Full Service Outage
Jan '25	100%	0
Feb '25	100%	0
Mar '25	100%	0
Apr '25	100%	0
May '25	100%	0
Jun '25	100%	0

Significant Service Disruption

	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	2	1		3
Feb '25	1			4
Mar '25	2
Apr '25	1	1		1
May '25	2	1		3
Jun '25			1

Partial Service Disruption

	PEXA	State Revenue Office	Financial Institution Integration
Jan '25	1	1	2
Feb '25			1
Mar '25		2
Apr '25
May '25
Jun '25		1	2

Definitions

National Full Service Outage: An incident which results in all customers being unable to use PEXA’s national network.

Significant Service Disruption: An incident which causes specific services to not be available, which results in limited functionality for customers as a result of a PEXA issue or a Third Party Interconnected Network issue or outage.

Partial Service Disruption: An incident which causes intermittent issues or a slower than usual service, as a result of a PEXA or Interconnected Third Party Network issue.

Service Availability: Full availability of PEXA’s national network, exclusive of Scheduled Maintenance, as set out by ARNECC’s Model Operating Requirements.

Service Issue - Payment File Response

Incident Report for PEXA

Resolved

The payment file response issue impacting CBA’s transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.

Posted Jun 28, 2024 - 18:06 AEST

Update

We can confirm the payment file response issue impacting CBA and their transactions is now resolved.

Impacted workspaces that have commenced settling will proceed as expected.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your clients.

Posted Jun 28, 2024 - 17:16 AEST

Monitoring

We can confirm the payment file response issue impacting CBA and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your clients.

Posted Jun 28, 2024 - 16:02 AEST

Investigating

We’re aware of a payment file response issue that’s impacting CBA and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with CBA to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.

Posted Jun 28, 2024 - 15:02 AEST

This incident affected: Financial Settlement Services.

About This Page

Service Availability

Significant Service Disruption

Partial Service Disruption

Service Issue - Payment File Response

Resolved

Update

Monitoring

Investigating

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