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This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

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Service Issue - Bank Of Queensland Disbursement Payment Delay.

Incident Report for PEXA

Resolved

Bank of Queensland has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.

Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments.

In these cases funds may not yet have been received despite the completed status.

Bank Of Queensland is actively working to have these payments completed shortly.

We’re sorry for the inconvenience this has caused you and your customers.
Posted Oct 12, 2026 - 18:46 AEDT

Update

We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions.

Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments.

In these cases funds may not yet have been received despite the completed status.

Bank Of Queensland is actively working to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.

Please be advised this is not a PEXA Issue.
Posted Oct 12, 2026 - 17:44 AEDT

Update

We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions.

Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments.

In these cases funds may not yet have been received despite the completed status.

Bank Of Queensland is actively working to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.

Please be advised this is not a PEXA Issue.
Posted Oct 12, 2026 - 16:40 AEDT

Identified

We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions.

Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments.

In these cases funds may not yet have been received despite the completed status.

Bank Of Queensland is actively working to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.

Please be advised this is not a PEXA Issue.
Posted Oct 12, 2026 - 15:43 AEDT
This incident affected: Financial Settlement Services.
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