About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

Operational

Partial Service Disruption

Significant Service Disruption

Full Service Outage

Maintenance

Services by Jurisdiction

Shared Service

VIC

NSW

QLD

ACT

TAS

System Incident History

		Significant Service Disruption				Partial Service Disruption
Service Availablility		PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	100%	2	1		3	1		1	2
Feb '25	100%	1			4				1
Mar '25	100%	2						2
Apr '25	100%	1	1		1
May '25	100%	2	1		3
June '25	100%			1				1	2
July '25	100%				1				1

Service Availability

		National Full Service Outage
Jan '25	100%	0
Feb '25	100%	0
Mar '25	100%	0
Apr '25	100%	0
May '25	100%	0
Jun '25	100%	0
Jul '25	100%	0

Significant Service Disruption

	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	2	1		3
Feb '25	1			4
Mar '25	2
Apr '25	1	1		1
May '25	2	1		3
Jun '25			1
Jul '25				1

Partial Service Disruption

	PEXA	State Revenue Office	Financial Institution Integration
Jan '25	1	1	2
Feb '25			1
Mar '25		2
Apr '25
May '25
Jun '25		1	2
July '25			1

Definitions

National Full Service Outage: An incident which results in all customers being unable to use PEXA’s national network.

Significant Service Disruption: An incident which causes specific services to not be available, which results in limited functionality for customers as a result of a PEXA issue or a Third Party Interconnected Network issue or outage.

Partial Service Disruption: An incident which causes intermittent issues or a slower than usual service, as a result of a PEXA or Interconnected Third Party Network issue.

Service Availability: Full availability of PEXA’s national network, exclusive of Scheduled Maintenance, as set out by ARNECC’s Model Operating Requirements.

Service Issue - ACT

Incident Report for PEXA

Resolved

The issue that was impacting services in ACT is now resolved.

Lodgement and Lodgement Verification are now working as normal.

We thank you for your patience.

Posted May 03, 2022 - 09:34 AEST

Monitoring

The issue impacting services in ACT has been resolved by ACT Land Titles overnight and is now under close monitoring.
Lodgement and Lodgement Verification are now working as normal.
We thank you for your patience and will provide you with an update in an hour.

Posted May 03, 2022 - 08:35 AEST

Update

PEXA and ACT Land Titles Office are continuing to work to resolve the issue impacting lodgement and lodgement verification services.

We’re sorry for the inconvenience this is causing you and your clients.

We will provide a further update tomorrow morning.

Posted May 02, 2022 - 17:10 AEST

Update

We are continuing to investigate an issue impacting services in ACT.

This means that there may be delays with Lodgement and Lodgement Verification.

We’re sorry for the inconvenience this is causing you and your clients.

We’ll provide you with an update within the hour.

Posted May 02, 2022 - 16:20 AEST

Update

Posted May 02, 2022 - 15:22 AEST

Update

Posted May 02, 2022 - 14:23 AEST

Update

Posted May 02, 2022 - 13:23 AEST

Update

Posted May 02, 2022 - 12:23 AEST

Update

Posted May 02, 2022 - 11:28 AEST

Update

Posted May 02, 2022 - 10:32 AEST

Update

Posted May 02, 2022 - 09:35 AEST

Investigating

We are currently investigating an issue impacting services in ACT.

This means that there may be delays with Lodgement and Lodgement Verification.

We’ll provide you with an update within the hour.

Thank you for your patience.

Posted May 02, 2022 - 08:37 AEST

This incident affected: Workspace Creation, Document Preparation & Lodgement Services (ACT).

About This Page

Service Availability

Significant Service Disruption

Partial Service Disruption

Service Issue - ACT

Resolved

Monitoring

Update

Update

Update

Update

Update

Update

Update

Update

Update

Investigating

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