About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

Operational

Partial Service Disruption

Significant Service Disruption

Full Service Outage

Maintenance

Services by Jurisdiction

Shared Service

VIC

NSW

QLD

ACT

TAS

System Incident History

		National Full Service Outage	Significant Service Disruption				Partial Service Disruption
Service Availability			PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	100%		2	1		3	1		1	2
Feb '25	100%		1			4				1
Mar '25	100%		2						2
Apr '25	100%		1	1		1
May '25	100%		2	1		3
June '25	100%		1		2	2	2	2		2
July '25	100%			1		1			1
Aug '25	100%	1*			1	3	1			3
Sep '25	100%		1			1	2	2		3
Oct '25	100%					4
Nov '25	100%		2			3	2			2
Dec '25	100%			1		3	1	1	1
Jan '26	100%			1		4	1	2
Feb '26	100%		2				5	2
Mar '26	100%		2		1	2	1	1	2	1
Apr '26	100%		1	2				1		2
May '26	100%		1	1		1	1
Jun '26	100%		1	1			2			1
Jul '26	100%					5		3	1	2
Aug '26	100%		1	1		3		1	1	2
Sep '26	100%								1

Service Availability

		National Full Service Outage
Apr '25	100%	0
May '25	100%	0
Jun '25	100%	0
Jul '25	100%	0
Aug '25	100%	1*
Sep '25	100%	0
Oct '25	100%	0
Nov '25	100%	0
Dec '25	100%	0
Jan '26	100%	0
Feb '26	100%	0
March '26	100%	0
April '26	100%	0
May '26	100%	0
Jun '26	100%	0
Jul '26	100%	0
Aug '26	100%	0
Sep '26	100%	0

Significant Service Disruption

	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	2	1		3
Feb '25	1			4
Mar '25	2
Apr '25	1	1		1
May '25	2	1		3
Jun '25	1		2	3
Jul '25		1
Aug '25			1	3
Sep '25	1			1
Oct '25				4
Nov '25	2			3
Dec '25		1		3
Jan '26		1		4
Feb '26	2
Mar '26	2	1	1	2
Apr '26	1	2
May '26	1	1		1
Jun '26	1	1
Jul '26				5
Aug '26	1	1		3
Sep '26

Partial Service Disruption

	PEXA	State Land Registry Office	State Revenue Office	Financial Institution Integration
Jan '25	1		1	2
Feb '25				1
Mar '25			2
Apr '25
May '25
Jun '25	2	2		2
July '25			1
Aug '25	1			3
Sep '25	2	2		3
Oct '25
Nov '25	2			2
Dec '25	1	1	1
Jan '26	1	2
Feb '26	5	2
Mar '26	1	1	2	1
Apr '26		1		2
May '26	1
Jun '26	2			1
Jul '26		3	1	2
Aug '26		1	1	2
Sep '26			1

Definitions

National Full Service Outage: An incident which results in all customers being unable to use PEXA’s national network.

Significant Service Disruption: An incident which causes specific services to not be available, which results in limited functionality for customers as a result of a PEXA issue or an Interconnected Third Party Network issue or outage.

Partial Service Disruption: An incident which causes intermittent issues or a slower than usual service, as a result of a PEXA issue or an Interconnected Third Party Network issue.

Service Availability: Full availability of PEXA’s national network, exclusive of Scheduled Maintenance, as set out by ARNECC’s Model Operating Requirements.

* An outage occurred late in the evening due to an issue associated with a planned change request. It is classified a National Full-Service outage as the change was implemented outside an approved maintenance window.

Service Issue - ATO

Incident Report for PEXA

Resolved

We can confirm the issue impacting ATO GST forms is now resolved.

We apologise for any inconvenience this caused you and your customers.

Posted Sep 28, 2026 - 14:05 AEST

Monitoring

We can confirm the issue impacting ATO GST forms is now resolved.

We will continue to monitor.

We apologise again for the disruption this has caused you and your customers.

Posted Sep 28, 2026 - 12:43 AEST

Identified

We are aware of an issue impacting ATO GST forms.

For urgent settlements, we recommend lodging forms directly via the ATO website and manually creating the GST Withholding payment line item as needed.

We will provide further updates as soon as possible.

Thank you for your patience.

Posted Sep 28, 2026 - 11:51 AEST

Investigating

We are currently investigating an issue impacting ATO GST forms.

For urgent settlements, we recommend lodging forms directly via the ATO website and manually creating the GST Withholding payment line item as needed.

We will provide further updates as soon as possible.

Thank you for your patience.

Posted Sep 28, 2026 - 10:47 AEST

This incident affected: Workspace Creation, Document Preparation & Lodgement Services (VIC, NSW, QLD, WA, SA, ACT, TAS, NT).

About This Page

Service Availability

Significant Service Disruption

Partial Service Disruption

Service Issue - ATO

Resolved

Monitoring

Identified

Investigating

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