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This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

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Service Issue - Payment File Response

Incident Report for PEXA

Resolved

The issue impacting settlements has been resolved.

Impacted workspaces that had commenced settling are now settled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Posted Jan 22, 2025 - 20:31 AEDT

Monitoring

We can confirm that the issue that’s impacting the execution of settlements has now been resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your clients.
Posted Jan 22, 2025 - 17:42 AEDT

Identified

PEXA has now identified the issue that’s impacting execution of Settlements and a workaround is currently being applied.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready' or 'Settling' for longer than usual until the issue is fixed.

We’re working internally to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Posted Jan 22, 2025 - 16:43 AEDT

Update

PEXA is continuing to investigate an issue that’s impacting execution of Settlements.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready' or 'Settling' for longer than usual until the issue is fixed.

We’re working internally to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Posted Jan 22, 2025 - 15:53 AEDT

Investigating

We’re aware of an issue that’s impacting execution of Settlements.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready' or 'Settling' for longer than usual until the issue is fixed.

We’re working internally to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Posted Jan 22, 2025 - 14:53 AEDT
This incident affected: Financial Settlement Services.
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