About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

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Service Issue - Payment File Response

Incident Report for PEXA

Resolved

ANZ has resolved the issue with the payment files.

Impacted workspaces will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Posted Jun 18, 2025 - 17:54 AEST

Monitoring

ANZ have resolved the issue with payment files.

Impacted workspaces will now proceed as expected.

We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your clients.
Posted Jun 18, 2025 - 17:25 AEST

Identified

ANZ has identified the issue with the payment files.

If your workspace is affected it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re sorry for the inconvenience this is causing you and your clients.

We’ll provide you with an update within the hour.
Posted Jun 18, 2025 - 16:20 AEST

Update

The issue with ANZ's payment file is still ongoing. ANZ are working to resolve the issue.

If your workspace is affected it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ANZ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Posted Jun 18, 2025 - 15:25 AEST

Update

The issue with ANZ's payment file is still ongoing. ANZ are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ANZ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Posted Jun 18, 2025 - 14:24 AEST

Investigating

We’re aware of a payment file response issue that’s impacting ANZ and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ANZ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Posted Jun 18, 2025 - 13:21 AEST
This incident affected: Financial Settlement Services.
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