Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jurisdiction-Specific
Service
VIC
NSW
QLD
WA
SA
ACT
TAS

Service Issue - Payment File Response

Incident Report for PEXA

Resolved

The payment file issue has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Posted Jan 31, 2025 - 17:38 AEDT

Monitoring

We can confirm the payment file response issue impacting transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your clients.
Posted Jan 31, 2025 - 16:24 AEDT

Identified

We are continuing to fix a payment file response issue impacting transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re sorry for the inconvenience this is causing you and your clients.

We’ll provide you with an update within the hour.
Posted Jan 31, 2025 - 15:49 AEDT

Investigating

We’re aware of a payment file response issue that’s impacting transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Posted Jan 31, 2025 - 14:54 AEDT
This incident affected: Financial Settlement Services.