About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

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PEXA Support Phone Connectivity Issue

Incident Report for PEXA

Resolved

Please be advised that the previous issue impacting members from reaching us via our Member Support Centre telephone line has been resolved and our systems are now operating as normal.

We recognise the inconvenience this has caused and we're very sorry for the disruption. Thank you for your patience today.
Posted Jul 26, 2022 - 14:01 AEST

Monitoring

Please be advised that the previous issue impacting our PEXA Support Phone line has been resolved.

We will continue to monitor for any further issues.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Posted Jul 26, 2022 - 13:01 AEST

Update

We are continuing to work through an issue preventing members from reaching us via our Member Support Centre telephone line.

We recognise the inconvenience this causes and we're very sorry for the disruption.

Please direct all urgent enquiries to support@pexa.com.au where our team will be able to assist.

We will continue to provide updates on the hour until a resolution is found, or sooner. Thank you for your patience.
Posted Jul 26, 2022 - 12:08 AEST

Update

We are continuing to investigate an issue with our Support Centre phone line service provider, that is preventing members from reaching us via telephone.

For all urgent enquiries, please email support@pexa.com.au.

We are working with our provider to resolve this matter urgently and will advise you of a resolution as soon as possible.
Posted Jul 26, 2022 - 11:13 AEST

Update

We are continuing to investigate an issue with our Support Centre phone line service provider, that is preventing members from reaching us via telephone.

For all urgent enquiries, please email support@pexa.com.au.

We are working with our provider to resolve this matter urgently and will advise you of a resolution as soon as possible.

We apologise for any inconvenience this may cause this morning
Posted Jul 26, 2022 - 10:08 AEST

Investigating

We are currently investigating an issue with our Support Centre phone line service provider, that is preventing members from reaching us via telephone.

For all urgent enquiries, please email support@pexa.com.au.

We are working with our provider to resolve this matter urgently and will advise you of a resolution as soon as possible.

We apologise for any inconvenience this may cause this morning
Posted Jul 26, 2022 - 09:02 AEST
This incident affected: Workspace Creation, Document Preparation & Lodgement Services (VIC, NSW, QLD, WA, SA, ACT).
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