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This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

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Service Issue - Payment File Response

Incident Report for PEXA

Resolved

The payment file response issue impacting ANZ’s transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.
Posted Jun 02, 2025 - 17:02 AEST

Monitoring

We can confirm the payment file response issue impacting ANZ and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your clients.
Posted Jun 02, 2025 - 16:02 AEST

Identified

We are continuing to fix a payment file response issue impacting ANZ and its transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re sorry for the inconvenience this is causing you and your clients.

We’ll provide you with an update within the hour.
Posted Jun 02, 2025 - 15:16 AEST

Update

We are currently investigating an issue with payment file responses that is affecting ANZ and their transactions processing.

If your workspace is impacted and has already begun settling, it may remain in a 'Completed and Disbursing' status longer than usual while the issue is being addressed.

We’re actively working with ANZ to resolve the matter as quickly as possible.

We sincerely apologize for the inconvenience this may be causing you and your clients, and we appreciate your patience during this time.

An update will be provided within the next hour.
Posted Jun 02, 2025 - 14:25 AEST

Update

We're continuing to investigate a payment file response issue that’s impacting ANZ and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ANZ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Posted Jun 02, 2025 - 13:21 AEST

Investigating

We’re aware of a payment file response issue that’s impacting ANZ and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ANZ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.
Posted Jun 02, 2025 - 12:22 AEST
This incident affected: Financial Settlement Services.
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