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This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

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Service Issue - Payment File Response

Incident Report for PEXA

Resolved

ANZ has resolved the payment file response issue.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.
Posted Jul 08, 2025 - 10:07 AEST

Update

The issue with ANZ is still ongoing. ANZ are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of Completed and Disbursing' or ‘Ready and Settling for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

We will provide you with an update when next available.
Posted Jul 07, 2025 - 18:51 AEST

Identified

The issue with ANZ is still ongoing. ANZ are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of [select status: ‘Completed and Disbursing' or ‘Ready and Settling] for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

We’ll provide you with an update within the hour.
Posted Jul 07, 2025 - 17:29 AEST

Investigating

We’re aware of a payment file response issue currently impacting ANZ and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with ANZ to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.
Posted Jul 07, 2025 - 16:41 AEST
This incident affected: Financial Settlement Services.
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