About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

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Login Service Issue

Incident Report for PEXA

Resolved

This incident has been resolved.
Posted Nov 28, 2025 - 16:09 AEDT

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 28, 2025 - 15:36 AEDT

Investigating

We are aware of an issue currently impacting some customers, who may encounter an error when attempting to log in.

We are working with our multi-factor authentication provider, Auth0, to resolve the issue.

We apologise for the disruption this has caused and appreciate your patience as we work to resolve it.

We will provide an update within the hour
Posted Nov 28, 2025 - 14:45 AEDT
This incident affected: Login & Multi-Factor Authentication Service.