About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

Operational
Partial Service Disruption
Significant Service Disruption
Full Service Outage
Maintenance
Services by Jurisdiction
Shared Service
VIC
NSW
QLD
WA
SA
ACT
TAS
NT

Reserve Bank of Australia Service Issue - Payment File Response

Incident Report for PEXA

Update

We can confirm that the majority of settlements impacted by the Reserve Bank of Australia payment file response issue that arose yesterday have completed this afternoon.

There are some Victorian-based settlements that require further action. Unfortunately, these specific settlements will be unable to complete today. We will be in touch with these customers directly to advise on next steps.

We appreciate that this has been a frustrating experience and we thank you for your patience as we have worked to resolve this issue with the RBA.

The RBA has advised that this was a technical issue at their end and we continue to review the issue with them in order to understand the nature of the problem.

We expect that you will have questions and we encourage you to get in touch with us through support@pexa.com.au.

Please note this is not a PEXA issue.
Posted Jan 28, 2026 - 17:00 AEDT

Update

We can confirm the payment file response issue impacting Reserve Bank of Australia and their transactions is now resolved.

While the majority of impacted workspaces have settled as expected, there are some workspaces which are still being processed.

These are expected to be completed over the course of today.

There is no action for those affected at this stage.

We understand this is an unfortunate outcome and acknowledge the inconvenience this has caused you and your customers.

We reiterate that this was not a PEXA issue and we continue to work closely with the Reserve Bank and our partners to complete all settlements.
Posted Jan 28, 2026 - 11:43 AEDT

Monitoring

We can confirm the payment file response issue impacting Reserve Bank of Australia and their transactions is now resolved.

While the majority of impacted workspaces have settled as expected, there were some workspaces which were unable to complete.

These will complete this morning (28/1/2026).

There is no action for those affected at this stage.

We understand this is an unfortunate outcome and acknowledge the inconvenience this has caused you and your customers.

We reiterate that this was not a PEXA issue and we continue to work closely with the Reserve Bank and our partners to complete all settlements.
Posted Jan 28, 2026 - 00:24 AEDT

Update

Following our earlier update about the payment file response issue currently impacting Reserve Bank of Australia and their transactions, we advise that the RBA has implemented a fix and settlements have resumed.

PEXA is continuing to process the backlog of settlements that accumulated over the course of today as a result of this issue and we thank you for your patience as we do so. PEXA is working with the Reserve Bank to have this backlog cleared as soon as possible.

You may still see some affected Workspaces showing a status of 'Ready and Settling' while settlements are being completed. This is expected and does not require any action from you.

Additionally, while settlements may have taken place, please be aware that disbursed funds are subject to banks’ standard processing times, and all bank processing times vary. It is important to note that clearance times may be delayed further as banks work through the backlog of disbursements.

We’ll continue to monitor processing closely to ensure all settlements complete successfully and we thank you again for your patience.

Please note this is not a PEXA issue.
Posted Jan 27, 2026 - 21:58 AEDT

Update

Following our earlier update about the payment file response issue currently impacting Reserve Bank of Australia and their transactions, we advise that the RBA has implemented a fix and settlements have resumed.

PEXA is continuing to process the backlog of settlements that accumulated over the course of today as a result of this issue and we thank you for your patience as we do so. PEXA is working with the Reserve Bank to have this backlog cleared as soon as possible.

You may still see some affected Workspaces showing a status of 'Ready and Settling' while settlements are being completed. This is expected and does not require any action from you.

Additionally, while settlements may have taken place, please be aware that disbursed funds are subject to banks’ standard processing times, and all bank processing times vary. It is important to note that clearance times may be delayed further as banks work through the backlog of disbursements.

We’ll continue to monitor processing closely to ensure all settlements complete successfully and we thank you again for your patience.

Please note this is not a PEXA issue.
Posted Jan 27, 2026 - 20:45 AEDT

Update

Following our earlier update about the payment file response issue currently impacting Reserve Bank of Australia and their transactions, we advise that the RBA has implemented a fix and settlements have resumed.

PEXA is continuing to process the backlog of settlements that accumulated over the course of today as a result of this issue and we thank you for your patience as we do so. We expect to have the backlog cleared as soon as possible.

You may still see some affected Workspaces showing a status of 'Ready and Settling' while settlements are being completed. This is expected and does not require any action from you.

Additionally, while settlements may have taken place, please be aware that disbursed funds are subject to banks’ standard processing times, and all bank processing times vary. It is important to note that clearance times may be delayed further as banks work through the backlog of disbursements.

We’ll continue to monitor processing closely to ensure all settlements complete successfully and we thank you again for your patience.

Please note this is not a PEXA issue.
Posted Jan 27, 2026 - 19:43 AEDT

Update

Following our earlier update about the payment file response issue currently impacting Reserve Bank of Australia and their transactions, we advise that the RBA has implemented a fix and settlements have resumed.

We are working to process the backlog of settlements that accumulated over the course of today as a result of this issue and we thank you for your patience as we do so. We expect to have the backlog cleared as soon as possible.

You may still see some affected Workspaces showing a status of 'Ready and Settling' while settlements are being completed. This is expected and does not require any action from you.

Additionally, while settlements may have taken place, please be aware that disbursed funds are subject to banks’ standard processing times, and all bank processing times vary. It is important to note that clearance times may be delayed further as banks work through the backlog of disbursements.

We’ll continue to monitor processing closely to ensure all settlements complete successfully and we thank you again for your patience.

Please note this is not a PEXA issue.
Posted Jan 27, 2026 - 18:42 AEDT

Update

Please be advised that the issue affecting the Reserve Bank of Australia is still ongoing.

The Reserve Bank has confirmed the fix to restore services has been implemented and PEXA is now monitoring to ensure this is successful.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We’ll provide you with an update within the hour.
Posted Jan 27, 2026 - 17:36 AEDT

Update

Please be advised that the issue affecting the Reserve Bank of Australia is still ongoing.

The Reserve Bank has confirmed they have identified the cause of this issue and are now working to implement a fix to restore services.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We’ll provide you with an update within the hour.
Posted Jan 27, 2026 - 16:28 AEDT

Update

Please be advised that the issue affecting the Reserve Bank of Australia is still ongoing.

The Reserve Bank has confirmed they have identified the cause of this issue and are now working to implement a fix to restore services.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We’ll provide you with an update within the hour.
Posted Jan 27, 2026 - 15:24 AEDT

Update

PEXA confirms that the issue affecting the Reserve Bank of Australia is still ongoing. Reserve Bank of Australia are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We’ll provide you with an update within the hour.
Posted Jan 27, 2026 - 14:41 AEDT

Update

The issue with Reserve Bank of Australia is still ongoing. Reserve Bank of Australia are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We’ll provide you with an update within the hour.
Posted Jan 27, 2026 - 13:34 AEDT

Update

We are continuing to work on a fix for this issue.
Posted Jan 27, 2026 - 13:22 AEDT

Identified

The issue with Reserve Bank of Australia is still ongoing. Reserve Bank of Australia are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We’ll provide you with an update within the hour.
Posted Jan 27, 2026 - 12:35 AEDT

Update

PEXA is continuing to investigate a payment file response issue currently impacting Reserve Bank of Australia and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' for longer than usual while we work to resolve the issue.

We’re actively working with Reserve Bank of Australia to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We appreciate your patience and will provide you with an update within the hour.
Posted Jan 27, 2026 - 11:35 AEDT

Update

We are continuing to investigate this issue.
Posted Jan 27, 2026 - 10:36 AEDT

Investigating

We’re aware of a payment file response issue currently impacting Reserve Bank of Australia and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' for longer than usual while we work to resolve the issue.

We’re actively working with Reserve Bank of Australia to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We appreciate your patience and will provide you with an update within the hour.
Posted Jan 27, 2026 - 10:27 AEDT
This incident affects: Financial Settlement Services.
← Current Status Powered by Atlassian Statuspage

Opt in anytime for live alerts

You can opt-in to receiving near real-time email updates by clicking Subscription Options at the top of the page to be notified of incidents and its resolution.