About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

Operational
Partial Service Disruption
Significant Service Disruption
Full Service Outage
Maintenance
Services by Jurisdiction
Shared Service
VIC
NSW
QLD
WA
SA
ACT
TAS
NT

All Systems Operational

About This Site

The PEXA Status Page provides updates on how services and systems related to PEXA are performing. If there are any interruptions, we'll let you know here. You can opt-in to receiving near real-time email updates, by clicking Subscribe Options at the top of the page, whenever we create, update or resolve incidents.

The notifications only refer to issues affecting lodgement and settlement within normal operating hours of one or more jurisdictions. For hours of operation check out our website at www.pexa.com.au/hours-of-operation.

Workspace Creation, Document Preparation & Lodgement Services Operational
VIC Operational
NSW Operational
QLD Operational
WA Operational
SA Operational
ACT Operational
TAS Operational
NT Operational
Stamp Duty Services Operational
VIC Operational
NSW Operational
QLD Operational
WA Operational
SA Operational
ACT Operational
TAS Operational
NT Operational
Financial Settlement Services Operational
Digital Signing Validation Operational
Login & Multi-Factor Authentication Service Operational
Mobile Signing Validation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 18, 2025

No incidents reported today.

Dec 17, 2025
System Maintenance
Completed - The scheduled maintenance has been completed.
Dec 17, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 22:00 AEDT
Scheduled - PEXA will be undergoing scheduled system maintenance on Tuesday 16 December 2025 from 10:00pm to 2:00am (AEDT).

You can continue using PEXA. However, you may experience:
- Slower system response time.
- Temporary feature unavailability.
- In rare cases, you may be logged out. Please log back in to continue as normal or wait until the maintenance is complete.


Thank you for your patience and understanding.
Dec 16, 22:00 AEDT
Dec 16, 2025
Dec 15, 2025
PEXA Phone issue
Resolved - The issue impacting out Customer Support phone line has been resolved.

We’re sorry for the inconvenience this may have caused.
Dec 15, 11:07 AEDT
Investigating - We are currently investigating an issue impacting our Customer Support phone number.

If you need to contact us urgently please email support@pexa.com.au
Dec 15, 10:42 AEDT
Dec 14, 2025

No incidents reported.

Dec 13, 2025
System Maintenance
Completed - The scheduled maintenance has been completed.
Dec 13, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 22:00 AEDT
Scheduled - System Maintenance Messaging PEXA will be undergoing scheduled system maintenance on Friday 12 December 2025 from 10:00pm to 2:00am (AEDT).

You can continue using PEXA. However, you may experience:
- Slower system response time.
- Temporary feature unavailability.
- In rare cases, you may be logged out. Please log back in to continue as normal.

Thank you for your patience and understanding.
Dec 12, 12:03 AEDT
Dec 12, 2025
Dec 11, 2025
System Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 22:00 AEDT
Scheduled - PEXA will be undergoing scheduled system maintenance on Wednesday 10 December 2025 from 10:00pm to 2:00am (AEDT).

You can continue using PEXA. However, you may experience:
- Slower system response time.
- Temporary feature unavailability.
- In rare cases, you may be logged out. Please log back in to continue as normal.

Thank you for your patience and understanding.
Dec 10, 14:06 AEDT
Dec 10, 2025
Westpac and St George Service Issue - Payment File Response
Resolved - Westpac/St George has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.
Dec 10, 19:11 AEDT
Monitoring - We can confirm the payment file response issue impacting Westpac/St George and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
Dec 10, 18:42 AEDT
Identified - The issue with Westpac/St George is still ongoing. Westpac/St George are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We’ll provide you with an update within the hour.
Dec 10, 17:51 AEDT
Update - We're aware of a payment file response issue currently impacting Westpac/St George and their transactions.

This may affect Workspaces where any funds are coming from or being paid into a Westpac or St George account.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We're continuing to actively work with Westpac/St George to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We appreciate your patience and will provide you with an update within the hour.
Dec 10, 16:50 AEDT
Update - We’re aware of a payment file response issue currently impacting Westpac/St George and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re continuing to actively work with Westpac/St George to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue

We appreciate your patience and will provide you with an update within the hour.
Dec 10, 15:35 AEDT
Update - We’re aware of a payment file response issue currently impacting Westpac/St George and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We are actively working with Westpac/St George to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue

We appreciate your patience and will provide you with an update within the hour.
Dec 10, 14:36 AEDT
Investigating - We’re aware of a payment file response issue currently impacting WBC/St George and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with WBC/St George to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.

Please note this is not a PEXA issue.
Dec 10, 13:27 AEDT
RBA Service Issue - Payment File Response
Resolved - The payment file response issue impacting RBA transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.
Dec 10, 18:59 AEDT
Monitoring - We can confirm the payment file response issue impacting RBA and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
Dec 10, 17:49 AEDT
Investigating - We’re aware of a payment file response issue currently impacting RBA and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Settling and Lodged'.

We’re actively working with RBA to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.
Dec 10, 16:48 AEDT
Dec 9, 2025
System Maintenance
Completed - The scheduled maintenance has been completed.
Dec 9, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 22:00 AEDT
Scheduled - PEXA will be undergoing scheduled system maintenance on Monday 8 December 2025 from 10:00pm to 2:00am (AEDT).

You can continue using PEXA. However, you may experience:
- Slower system response time.
- Temporary feature unavailability.
- In rare cases, you may be logged out. Please log back in to continue as normal.

Thank you for your patience and understanding.
Dec 8, 19:33 AEDT
Dec 8, 2025
Service Issue - ASL Payment File Response
Resolved - ASL has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.
Dec 8, 14:09 AEDT
Monitoring - We can confirm the payment file response issue impacting ASL and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

Please note this is not a PEXA issue.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
Dec 8, 13:05 AEDT
Investigating - We’re aware of a payment file response issue currently impacting ASL and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with ASL to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue.

We appreciate your patience and will provide you with an update within the hour.
Dec 8, 12:42 AEDT
Dec 7, 2025
System Maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 08:00 AEDT
Scheduled - PEXA will be undergoing scheduled system maintenance on Saturday 6 December 2025 from 8:00am to Midnight.

You can continue using PEXA. However, you may experience:
- Slower system response time.
- Temporary feature unavailability.
- In rare cases, you may be logged out. Please log back in to continue as normal.

Thank you for your patience and understanding.
Dec 4, 09:26 AEDT
Dec 6, 2025
System Maintenance
Completed - The scheduled maintenance has been completed.
Dec 6, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 22:00 AEDT
Scheduled - PEXA will be undergoing scheduled system maintenance on Friday 5 December 2025 from 10:00pm to 2:00am (AEDT).

You can continue using PEXA. However, you may experience:
- Slower system response time.
- Temporary feature unavailability.
- In rare cases, you may be logged out. Please log back in to continue as normal.

Thank you for your patience and understanding.
Dec 3, 15:45 AEDT
Dec 5, 2025
Service Issue - WA
Resolved - The reported issue impacting services in WA is now resolved by PEXA. Please note, this was not an issue on PEXA's side.

Lodgement is now operating as normal.

We apologise for any inconvenience caused to you and the buyers and sellers you represent and thank you for your patience.
Dec 5, 16:06 AEDT
Investigating - We are currently investigating an issue impacting services in WA.

As a result, there may be delays with Lodgement.

We will provide you with an update within the hour.

Thank you for your patience.
Dec 5, 15:06 AEDT
Dec 4, 2025
System Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Dec 3, 15:47 AEDT
Scheduled - PEXA will be undergoing scheduled system maintenance on Wednesday 3 December 2025 from 10:00pm to 2:00am (AEDT).

You can continue using PEXA. However, you may experience:
- Slower system response time.
- Temporary feature unavailability.
- In rare cases, you may be logged out. Please log back in to continue as normal.

Thank you for your patience and understanding.
Dec 3, 15:41 AEDT
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