About This Page

This page provides updates on how services across the Electronic Lodgement Network ecosystem are performing, so if there are interruptions, we’ll let you know here.

Please note, the cause isn’t always clear at the time of an issue but we will let you know as soon as it’s known. This will include if it is our own, and what we’ll do to rectify it or if it’s caused by one of our third-party interconnected network partners.

Operational
Partial Service Disruption
Significant Service Disruption
Full Service Outage
Maintenance
Services by Jurisdiction
Shared Service
VIC
NSW
QLD
WA
SA
ACT
TAS
NT

All Systems Operational

About This Site

The PEXA Status Page provides updates on how services and systems related to PEXA are performing. If there are any interruptions, we'll let you know here. You can opt-in to receiving near real-time email updates, by clicking Subscribe Options at the top of the page, whenever we create, update or resolve incidents.

The notifications only refer to issues affecting lodgement and settlement within normal operating hours of one or more jurisdictions. For hours of operation check out our website at www.pexa.com.au/hours-of-operation.

Workspace Creation, Document Preparation & Lodgement Services ? Operational
VIC Operational
NSW Operational
QLD Operational
WA Operational
SA Operational
ACT Operational
TAS Operational
NT Operational
Stamp Duty Services ? Operational
VIC Operational
NSW Operational
QLD Operational
WA Operational
SA Operational
ACT Operational
TAS Operational
NT Operational
Financial Settlement Services ? Operational
Digital Signing Validation Operational
Mobile Signing Validation Operational
Login & Multi-Factor Authentication Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 27, 2025

No incidents reported today.

Aug 26, 2025

No incidents reported.

Aug 25, 2025
Service Issue - WA
Resolved - The reported issue impacting services in WA has now been resolved.
Please note, this was not an issue on PEXA's side.
Stamp Duty Verification is now operating as normal.
We apologise for any inconvenience this may have caused you and the buyers and sellers you represent.
Thank you for your patience.
Aug 25, 16:20 AEST
Investigating - We are currently investigating an issue impacting Stamp Duty Services in WA.

As a result, there may be delays with Stamp Duty Verification.

We will provide you with an update within the hour.

Thank you for your patience.
Aug 25, 15:29 AEST
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Service Issue - Payment File Response
Resolved - NAB has resolved the payment file response issue.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.

Please note this was not a PEXA issue.
Aug 21, 14:43 AEST
Monitoring - We can confirm the payment file response issue impacting NAB and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this, and we apologise again for the disruption this has caused you and your customers.

Please note this was not a PEXA issue.
Aug 21, 14:01 AEST
Identified - The issue with NAB is still ongoing.

NAB are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of [select status: ‘Completed and Disbursing' or ‘Ready and Settling] for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

We’ll provide you with an update within the hour.

Please note this is not a PEXA issue.
Aug 21, 12:59 AEST
Update - We’re aware of a payment file response issue currently impacting NAB and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with NAB to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.

Please note this is not a PEXA issue.
Aug 21, 12:43 AEST
Investigating - We’re aware of a payment file response issue currently impacting NAB and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with NAB to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.
Aug 21, 12:22 AEST
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025
System Maintenance
Completed - The scheduled maintenance has been completed.
Aug 17, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 08:00 AEST
Scheduled - PEXA will be conducting a system maintenance on Saturday 16th August 2025 from 8:00am – midnight AEST.

Please note the following:
• There is a low likelihood of some users being logged off. If this occurs, please simply log back in per normal.
• Some users may experience slower response times. We kindly request your patience during the maintenance window.
• Some features may not be available during the maintenance window. If this occurs, please retry after the conclusion of the release.
Aug 14, 15:27 AEST
Aug 16, 2025
Aug 15, 2025

No incidents reported.

Aug 14, 2025
Service Issue - NAB Payment File Response
Resolved - NAB has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.
Aug 14, 12:55 AEST
Monitoring - We can confirm the payment file response issue impacting NAB and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

Please note, this was not an issue on PEXA's side.

We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your customers.
Aug 14, 12:17 AEST
Identified - The issue with NAB is still ongoing. NAB are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of ‘Completed and Disbursing' or ‘Ready and Settling for longer than usual until the issue is fixed.

Please note this is not a PEXA issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

We’ll provide you with an update within the hour.
Aug 14, 11:13 AEST
Investigating - We’re aware of a payment file response issue currently impacting NAB and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with NAB to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.
Aug 14, 10:57 AEST
Aug 13, 2025

No incidents reported.

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